Answers, Not Runaround
FAQs
Everything customers ask us most about shipping, returns, and using the devices safely at home. If your question is not here, write to us and a person will answer it.
How quickly will you get back to me?
We answer messages in the order they arrive and reply within 24 hours in almost every case. If you write to us over a weekend or a public holiday, allow a little extra time and we will pick it up as soon as we are back at a desk.
How long does it take to process my order?
Orders are processed within 1 to 3 business days after you receive your order confirmation email, excluding weekends and public holidays. Most are packed inside 24 hours. If we are unusually busy and yours is going to take longer, we will email you rather than leave you guessing.
How long will delivery take?
Standard delivery takes 7 to 15 business days once your parcel has been dispatched. You will get a second email with your tracking number as soon as it is on the way, so you can follow it from there.
Is shipping really free?
Yes. Every order ships free within the United States and there is no minimum spend to reach. What you see on the product page is what you pay at checkout.
Do you ship outside the United States?
Not yet. We currently ship within the United States only. We are working on opening more destinations and will update the Shipping Policy page as soon as that changes.
Can I change my shipping address after ordering?
Sometimes, but you need to be quick. Orders can be packed and dispatched within 24 hours, so address changes are not always possible. Email us straight away with your name and order number and we will do everything we can to catch it before the parcel leaves the warehouse.
Will my order arrive in one package?
Not always. Depending on the size of your order, items may be packed into separate parcels that arrive a day or two apart. Each parcel carries its own tracking number, so nothing is lost, it is simply travelling separately.
How do I track my order?
Use the Track Your Order link in the main menu and enter the tracking number from your shipping confirmation email. If the number is not behaving or you cannot find the email, write to us and we will look it up for you.
My tracking number is not updating. What now?
Tracking can sit still for a few days between scans, particularly early in the journey and around public holidays. If there has been no movement for more than seven business days, contact us with your order number and we will chase it with the carrier.
Tracking says delivered but nothing has arrived.
Check with anyone else at the address and look in the usual safe spots first, as carriers often tuck parcels out of sight. If it still has not turned up, contact USPS on (800) 275-8777 to locate it at your local post office, then let us know and we will help you resolve it.
Something is missing or arrived damaged.
We are sorry, that should not happen. Contact us immediately with your order number and a photo of the item and packaging. Our 30 day money back guarantee runs from the day your order is delivered, so get in touch inside that window and we will make it right.
What is your return policy?
You have 30 days from delivery to request a return. Items need to be unused, complete with their accessories and in the original packaging. Supplements and other consumable or personal care items cannot be returned once opened, for hygiene reasons. Full detail is on our Refund Policy page.
Are these medical devices?
No. Everything we sell is a consumer wellness device or a dietary supplement. Our products are not medical devices and they are not intended to diagnose, treat, cure or prevent any disease. Nothing on this site is medical advice.
Should I check with my doctor before using a device?
If you are pregnant or nursing, taking prescription medication, living with a medical condition, or have an implanted electronic device such as a pacemaker or defibrillator, please speak to a qualified healthcare professional before you start. That is the sensible route for anyone who is unsure, and it takes one short conversation.
How often should I use an LED or red light device?
Follow the instructions supplied with your device, as session lengths differ between models. As a rule these devices are designed for short sessions repeated several times a week rather than long ones, and consistency over weeks matters far more than any single session.
Which supplements do you stock?
Proven basics only. Collagen, protein, creatine, omega 3, magnesium and core vitamins such as D3 with K2 and CoQ10. You will not find fat burners, testosterone boosters or proprietary blends here, because we do not think they belong in a longevity routine.
What payment methods do you accept?
All major credit and debit cards are accepted, along with the express wallet options shown at checkout. Every payment is processed through Shopify’s secure checkout and we never see or store your card details.
Is it safe to buy from this site?
Yes. The whole site runs over an encrypted SSL connection and payments are handled by Shopify, one of the most widely used and audited commerce platforms in the world. Your card information is encrypted in transit and never stored on our servers.
