We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with all accessories and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at support@thelongevitymd.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages And Issues
Please inspect your order as soon as it arrives and contact us immediately if an item is defective or damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.
Exceptions And Non Returnable Items
Certain types of items cannot be returned. This includes supplements and other consumable goods once the seal has been broken, and any personal care item that has been used, for hygiene and safety reasons. Gift cards and sale items are also non returnable. Please get in touch if you have questions about your specific item.
Exchanges
The fastest way to get the item you want is to return the one you have, and once the return is accepted, place a separate order for the replacement.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method. Please allow some time for your bank or credit card company to process and post the refund.
Contact
You can always reach us with any return question at support@thelongevitymd.com.
